The challenge
A legacy enterprise platform built over eight years had become difficult to maintain and frustrating for users. Feature adoption was declining, support tickets were climbing, and the engineering team was spending more time on workarounds than new functionality.
What we did
- Conducted a full interface audit and mapped every user workflow to identify friction points and redundant paths
- Designed a modular component system in Figma with strict accessibility standards — WCAG 2.2 AA across every surface
- Rebuilt the front end with React and TypeScript using server-side rendering for initial load performance
- Implemented incremental migration — new modules shipped alongside the legacy system with zero downtime
- Established a shared design token library to keep design and engineering in sync across 40+ views
The impact
- 62% reduction in average task completion time
- Support tickets dropped 45% within the first quarter
- Lighthouse performance score improved from 38 to 94
- Feature adoption rate increased 3x after the redesign
- Engineering deployment cycle shortened from two weeks to two days